PayPal China Security Center

Security is the cornerstone of all businesses, and we work to provide a secure payment environment for you. With so many different forms of online fraud, we recommend vigilance at all times and to learn to protect your business.

Tips to prevent online fraud

Recent years have seen a higher rate of online fraud, with new forms of fraud constantly being introduced. How can we identify potential fraud? Is it possible to avoid risky transactions? With a more proactive approach, we can minimize the chances of being a victim of online fraud.

Detect fraud in time

When you receive an order, carefully check the mailing address or order status for any abnormalities, and double check the sales records.

Manage risks

Always use your own shipping account, create a complete customer database, and watch out for unusual transactions such as those with high amounts or high frequencies.

Protect business security

If an order doesn’t look right, postpone the shipment and contact the buyer as quickly as possible. You can recover funds for eligible transactions through Seller Protection.

Here's what you can do to prevent identity theft

There are many different types of online fraud that are used to lure you into handing over your funds, financial information, personal information, etc. Taking the necessary steps can help you protect yourself from such information theft.

Identify fraud

Online shopping scams are one of the easiest to fall for. Other common scams include loan fraud, social media fraud, romance fraud, and impersonation of officials.

Report identity theft

If you are a victim of fraud, change your account verification information and report the incident as quickly as possible.

Protect personal data

Stay alert to online fraud and identity theft by updating your passwords and checking your account frequently.

Received a phishing email? Beware of the hidden traps.

Phishing emails can steal your information and identity through links to unsecured websites. Phishing emails usually do not look significantly different from normal emails, so it is recommended that you check the emails you receive carefully when conducting online activities in order to reduce your business risk.

Identify false content

Phishing fraudsters often pose as large companies to collect your login and/or financial information through unsecured websites. You are advised to always be vigilant and careful when conducting online activities.

Report phishing emails

If you think you have received a phishing email or a link to a fake website, please forward it to phishing@paypal.cn so that we can carry out investigations. After forwarding, please delete the email completely and do not click on any links.

Keep an eye on account activity

If you suspect that you have been a victim of a phishing scam, we recommend that you immediately run an anti-virus scan on your system, change all passwords, and keep an eye on your transaction details for any suspicious activity.

Are your devices and passwords really secure?

When you log in to PayPal China while making online payments or browsing web pages, please make sure your connection is secure and that you use a strong PayPal China-specific password. This can help make your account less vulnerable even if the security of the websites you visit is compromised.

Use antivirus software

Hackers often try to gain access to your system to steal your financial and identity information. We recommend scanning your system regularly to ensure that it has not been infected with any viruses or malware.

Keep your software updated

Hackers can steal your data by exploiting vulnerabilities in outdated software. We recommend that you install software updates as soon as they are available and to turn on the automatic update feature if possible.

Protect your account

We recommend that you protect your account with a dedicated password instead of a shared password.