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Fraudsters often send emails using a recognized company's official logo and email templates.

What is email phishing?

Here are some tips for you to identify the email authenticity: 

How to identify and protect yourself from phishing emails?

Email phishing

It is difficult to tell the authenticity of a website through viewing its webpages, because fraudsters can directly copy the content of an actual website.

What is website phishing?

Simply check the URL of the website to make sure you are visiting the actual website in question. Checking methods include:

How to identify phishing websites?

Website phishing

SMS phishing refers to the sending of fake numbers or links to your phone via SMS, usually in the form of an urgent message.

What is SMS phishing?

The message usually comes in the form of an urgent message, for example, "Your PayPal China account has been frozen due to suspicious activities. Please call us immediately at +86-111-111-11111 as we must speak to you right now." If you call the number above, the fraudster whom you speak to will try to get you to reveal sensitive account information. Similarly, the URL link in the SMS may also be fake.

How to identify phishing SMSes?

SMS phishing

Sometimes fraudsters use automated systems to make voice calls under the pretense of informing you of urgent account-related problems to get you to reveal sensitive account information.

What is voice phishing?

Caller IDs can be faked. Do not trust caller IDs, even if it shows PayPal China. When you provide the information they request, such as passwords, the fraudster will take the opportunity to steal other sensitive information on your account. It is recommended that you do not provide any account information unless you initiated the call. Sometimes fraudsters will leave you a number and ask you to call them back. We recommend that you do not call these numbers. If you need to contact us, please click on "Contact Us" on the PayPal China website to get our actual phone number.

How to protect yourself from voice phishing?

Voice phishing

Common types of phishing

Phishing is the attempt to steal your information. Fraudsters often pose as large companies to collect sensitive information, such as your ID card, credit cards, savings cards and bank information, as well as account credentials. Common phishing methods include emails, SMSes, phone calls and websites.

Fraudsters often claim to be from a renowned company to lure you into clicking a link or calling a number.

Fraudsters may ask you to fill out a form or click a link that redirects to a phishing website.

Phishing websites often mimic real websites, making it difficult to tell them apart.

Phishing emails can infect your computer with virus by luring you into opening attachments or visiting websites.

Sending phishing emails is one of the common tactics used by the fraudsters:

How phishing works

What is phishing?

Fraudsters may impersonate PayPal China to gain your trust to steal your account and password information. For your security, we recommend understanding what phishing is and how to identify a phishing attempt.

Identifying phishing scams

* The phone numbers and websites on this page are for case study only and are not the actual contact information/website of PayPal China.

Some website security rating tools can keep you safe online by collecting reports of problematic sites and rating them, warning you before you click on a URL. However, even with website security rating tools, we still have to be on the lookout for suspicious links, as fraudsters will update phishing sites in real time, making it difficult even for such tools to detect every problematic link with 100% accuracy.

01. Use website security rating tools

If you feel that you have clicked on a phishing email, text message or website, take the following steps:

02. Protect yourself after encountering a phishing attempt

If you sense a suspicious link or website, please contact us immediately. Our security team will carry out an investigation. Timely reporting helps protect your own transactions as well as those of others.

03. Report all phishing attacks to us

What should I do if I encounter a phishing attack?

PayPal投入大量精力保障每一位用户的资金安全，但不法分子仍试图通过钓鱼网站和钓鱼邮件等网络诈骗手段获得用户信任，对用户信息安全造成严重威胁。因此，PayPal不仅为用户整理了不同的网络钓鱼手段来帮助用户识别，并且给用户提供了多种防钓鱼建议来帮助用户防网络诈骗。