Protecting you from checkout to delivery

In an unlikely event where an eligible item that you’ve bought online doesn’t arrive (INR), or doesn’t match the seller’s description (SNAD), our Buyer Protection gets you covered.

Safer shopping with us

Eligibility requirements for INR and SNAD

Your GPS never found its way to you? Or that striped shirt that you bought online arrived without the stripes? We will reimburse you for the full amount of the item plus shipping costs, as long as the eligibility requirements are met.

  • Pay for your item with PayPal.
  • Pay in a single payment.
  • Your Account is in good standing.
  • Claims can only be made for physical goods that can be posted.
  • Lodge a dispute within 45 days. If no satisfactory response is received from the seller, a claim must be filed within 20 days of raising the dispute.
  • Other eligibility requirements apply.
See the full details

Ineligible claims

Complaints related to certain kinds of purchases are not eligible for reimbursement under our Buyer Protection policy. These include: intangible items (including digital goods exceeding certain value), services, property, vehicles (of any kind), custom made items, airline travel, prepaid or gift cards as well as items that violate our policies (stuff that’s usually prohibited by law). Our Protection policy also does not cover items that you purchase in person, or money you send to friends and family.

See the full list of ineligible claims

Protection against unauthorized transactions

Stay safer whenever you pay with PayPal. Your financial details are kept secure and your transactions are monitored 24 hours a day, seven days a week, by a dedicated team of security specialists whose sole purpose is to identify suspicious activity and help protect you from fraudulent transactions.

If you ever notice a charge on your account, for something you didn't authorize, report it immediately. We'll secure your account and launch an investigation to find out what's going on. If we find that someone has used your PayPal Account without your permission (for example, someone stole your account password), or there was an error (for example, money was incorrectly taken from your account), we'll cover you for the full amount of every eligible unauthorized transaction.